To be fair, location and room was okay. However serious flaws with housekeeping’s training and general service.

1. Hair dryer cord exploded. When I contacted reception, they took ages to bring replacement, offer no apologies and the placement has some cracks on surface too. Safety issues right there.

2. Housekeeping threw away my bag with unwashed clothes. When I contacted reception, the first thing they did was saying housekeeping said they did not touch my stuff. I insisted that they threw away 2 bags, one of which had my clothes.

They didn’t call me to inform but went straight to the room and gave me the bag when they found it. No apologies whatsoever.

3. House keeping threw away hotel slippers everyday (wasteful) and did not replace slipper on last day. Also, they did not refill toilet paper until asked to.

Firstly, inconsistent and bad housekeeping training.

Secondly, flawed follow up services and flawed recognition of responsibility.

Hotel staff insisted they made no mistake, then actually discovered they made a mistake, and still did not apologise to customer.
And I still have not forgotten the hairdryer that exploded. Not in their control yes, but I am baffled by the service that follow. They think hairdryer exploding is normal and customers just need to accept that?

This may be a Japanese chain hotel but perhaps the service standard in Korea is so low, or they can’t train local staff.

This hotel is really incredible especially if you are coming from other countries. The subway station is right next to the hotel, so it has been super convenient. The staff at the hotel are incredibly kind and helpful - you won’t find anything troubling. My suite was much bigger than what I thought - had a couch and proper desk on top of our double size bed. My favourite part was the cleanliness. I highly recommend it.

The room is nice but the amenities are average: hardly any welcome tray (coffee is just disgusting) nor any real service. Staff is kind but not helpful when given a situation to help solve. We're left to our own devices and that's it.
The view is okay though the large avenues below are noisy.
A lot of fuss and fancy looks but not worth it. Disappointing.

Great location. Just a lift away from the subway.
Service is excellent and very polite. Stayed there for 6 days. Toiletries changed for you daily.
Great housekeeping

Room and facility is new!
The fitness room is good.
To leave luggage, use the locker on the 2nd floor

소테츠 호텔즈 더 스프라지르 서울 동대문

Poteuwon

Mongsanpo Harbor

Silmalil

Sewoon Square

M PLAZA

Dongdaemun History & Culture Park

Dongguk Univ.

Cheonggu

Love chair

Dongdaymun

Dongdaemun

Gwanghuimun Gate

Giant Red Suitcase

Migliore Dongdaemun

송원스포츠

피트니스

Centro fitness

레스토랑

Ristorante

호텔

Hotel

와이파이

Wifi

24시간데스크

Banco informazioni 24 ore

비즈니스

Attività commerciale

어메니티

Minimarket

수화물보관

Deposito bagagli

객실금연

Vietato Fumare

조식운영(뷔페)

Colazione inclusa

뷔페

Buffet

유료세탁

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