JRYN: Journey of Pain
蚊子
a day ago
This time I went to this clinic for a treatment, and overall I felt a bit disappointed with the experience, so I want to share my honest thoughts as a reference for anyone who might be interested.
After arriving at the clinic, I first had a consultation with a consultant. They explained the treatment details and the price, and then I washed my face and removed my makeup at the sink. Next, a staff member helped apply numbing cream. The initial steps went pretty smoothly, but after the numbing cream was applied, the wait was incredibly long, it took almost an hour before I was finally taken in for the procedure. I thought it was finally my turn, but after I went in, they removed the numbing cream first, and then I waited another 5 to 10 minutes in the treatment room. The staff said the device was still being used and asked me to wait, which naturally made me worry that the numbing effect was already starting to wear off.
When the gold microneedling treatment officially started, the first pass actually wasn’t as painful as I imagined, it was still within a tolerable range. What surprised me, though, was how fast the doctor worked. It was finished in no time, and it felt like they just quickly swept over a large area once, without pausing to focus on pores, acne scars, or other areas that needed extra attention, and without making more detailed adjustments for different parts of the face. Overall, it felt more like completing a basic routine rather than a personalized treatment based on my skin condition, which left me feeling a bit let down.
Next was the hand-injected skin booster portion, and that was the part that left the strongest impression on me. At first I could endure it, but the more injections there were, the more it hurt. Toward the end, almost every single injection was sharply painful. I suspect it was related to the long wait, the numbing cream may have worn off quite a bit. In the end it hurt so much I almost couldn’t take it, it even felt like I was about to break down.
Because I’m a foreigner, I needed an interpreter to communicate. But when I repeatedly said it hurt a lot, the interpreter only kept saying, “Almost done, just a bit more,” and didn’t actually help relay my situation to the doctor. They also didn’t ask whether I needed more numbing cream, a short break, or any adjustments to the procedure, which made me feel like my discomfort wasn’t being taken seriously.
Also, the clinic provides a plush toy for patients to hold to ease anxiety when they’re in pain, but they didn’t give it to me until the treatment was almost over. If they had provided it from the beginning, it might have helped reduce some of the tension and uneasiness, instead of handing it over only after the worst part was nearly past, which again felt like they were simply going through the motions.
What made an even stronger impression on me was that the client in the bed next to mine was also screaming from pain. They kept saying they’d had skin booster injections before and had never experienced pain like this, and wondered if it was because the numbing had worn off. Hearing that made me even more convinced my pain wasn’t an isolated case, and it made me question the overall scheduling. If they already know the wait time is long, shouldn’t they reassess whether the numbing is still effective, or arrange a more thorough procedure flow, rather than starting treatment only after the numbing effect is gradually fading?
This was my first time doing gold microneedling combined with hand-injected skin boosters. I came in with high expectations, hoping to improve my skin, and I was willing to pay more than at typical clinics because I expected better service and quality. However, after actually experiencing it, the whole process felt very much like an assembly line, clients going one after another, long waits, fast procedures, and a lack of the kind of attentive care you would hope to feel.
Even though the clinic advertises itself as a dermatology clinic and charges higher fees than typical “assembly-line” aesthetic clinics, I didn’t feel the service quality matched the price. The waiting time, treatment scheduling, pain management, and overall care all felt like they have a lot of room for improvement. Aesthetic treatments aren’t just about getting the procedure done, how the patient feels during the process, their comfort, and whether staff are willing to listen and respond patiently are also very important.
The above is just my personal, real experience, and everyone may feel differently. But for me, this visit definitely left a negative impression, and because it was so painful and uncomfortable, I don’t think I’ll dare to try hand-injected skin boosters again anytime soon. I hope the clinic will place more importance on how patients feel in the future, improve the process and pain management, and I also want to remind anyone considering going to compare options and evaluate carefully before deciding.
