Rising Costs in Korea's Food Service Industry Amid Digital Transition
Creatrip Team
a year ago
In 2024, about 12.9% of Korean food service establishments, including restaurants and cafes, adopted kiosks and other unmanned ordering devices, reflecting a trend of digital transition. Despite this move, costs associated with using delivery apps remain high, exceeding monthly fees of 300,000 won ($250 USD). Delivery apps are increasingly popular, with usage surpassing 30% for the first time. Though beneficial, this shift poses financial challenges for businesses, prompting calls for affordable public delivery services. Meanwhile, robotic solutions are rarely implemented due to cost and compatibility issues. The industry's major obstacles include rising ingredient costs and heightened competition, exacerbating operational difficulties.
