How to Avoid Disputes Over Damaged Luggage: Tips After a 2 Million Won Suitcase Was Ruined
Creatrip Team
2 months ago
A recent case in which a passenger received a damaged high-end suitcase (about 2 million won) after flying to Japan highlights common disputes over baggage damage. Airlines often struggle to determine the cause and may apply depreciation, especially for items older than five years or when purchase proof is missing. In this case the airline offered about 2,000 yen (~20,000 won) citing unclear damage origin and inability to confirm purchase date; the passenger refused to sign. Travelers should inspect luggage before leaving the airport and, if damaged, immediately report it at the lost-baggage counter. To claim cash compensation, passengers need to present receipts for the item; otherwise airlines may offer replacement with a mid-range bag. If airline compensation is insufficient, use a travel insurance claim with a damage certificate from the airline (double payment prohibited, but insurance can cover the remaining loss). Preventive steps include using airport baggage wrapping services (수하물 래핑) and avoiding overpacking to reduce breakage risk. Purchasing travel insurance is recommended for overseas trips.
