63.4% of EV Complaints in Korea Are About Pricing and Payments
Creatrip Team
3 months ago
The Korea Consumer Agency examined charging fees and price displays from the top 20 domestic EV charging operators and found that billing and payment complaints accounted for 63.4% (64 of 101) of user reports over the past two years (July 2023–June 2025). Other issues included charger malfunctions (20.8%) and point refunds (15.8%). Charging rates vary by membership type and operator: slow-charger member rates averaged 293.3 KRW per kWh (kilowatt-hour), while roaming rates and non-member rates were higher (about 397.9 KRW and 446 KRW per kWh for one operator). Rapid charging also showed member, roaming, and non-member price tiers. Despite rules requiring fees be posted on-site or via websites/apps, many operators provide inadequate price information: 57.9% of 19 slow-charger operators and 23.5% of 17 fast-charger operators did not display prices. Among 19 operators with apps, 73.7% allowed unrestricted price viewing, while 26.3% required user registration to see fees. (roaming: using another operator’s charger)
