KORAIL Unveils AI Chatbot for Visually Impaired Travelers
Creatrip Team
a year ago
KORAIL (Korea Railroad Corporation) has introduced an AI chatbot designed for visually and physically impaired individuals to facilitate train ticket reservations. This innovative service allows users to engage in voice conversations with the chatbot to purchase tickets, similar to speaking with a customer service agent. The voice-based service is the first of its kind globally. The AI technology is also implemented in customer support to handle simple inquiries, allowing human agents to focus on more complex issues. KORAIL aims to enhance accessibility for information-vulnerable groups through continuous tech-driven service innovations.
