Musinsa Admits North Face Padding Label Error, Offers Refunds and Tightens Product Info
Creatrip Team
3 months ago
Musinsa confirmed that a North Face '1996 Retro Nuptse' jacket listed on its platform had incorrect fill composition information: the product page stated '80% goose down, 20% feathers' but the actual item used recycled down. The company said the mistake stemmed from an external seller failing to update season-change information and announced full refunds. Musinsa also pledged to strengthen product data controls and provide more detailed material breakdowns for its own brand 'Musinsa Standard' (무신사 스탠다드), e.g., replacing vague 'other fibers 55%' labels with specific percentages for polyester, acrylic, and others. The firm called the steps proactive measures to protect customer trust.
